Streaming Apps on TiVo: General Troubleshooting

 

1. Force a connection to the TiVo Service to ensure that the TiVo device is connected to the network and has the latest software.

2. Make sure the app is listed and checked in My Video Providers (or Video Provider List):

    

   

   This is only applicable if Launch Point is missing. If the Launch Point appears on the User Interface, then it is not a Video Provider's List issue.

   
   Devices on TiVo Experience 3 (software version: 20.x)

    

   TiVo Series	Menu path from TiVo Central
   TiVo BOLT TiVo Roamio TiVo Premiere HDUI	Apps > Add & Manage Apps

    

If the app is unchecked:

 

1. Check the app (press Select while the app is highlighted).

2. The app should now work and/or show up in the app list. If it does not, follow the instructions under "If the app is checked," at right.
    

If the app is checked:

 

1. Uncheck the app (press Select while the app is highlighted).

2. Force a connection to the TiVo Service.

3. Return to Add and Manage Apps and put a check mark in the box next to the app name (see step above for the menu path).

4. Force another connection to the TiVo Service.

5. Sign out of the app and sign back into it.

6. Test the App.

7. Restart or power cycle the TiVo Device.

 

Reminder:

 

• This option is not available on TiVo Experience 4 devices.

• This article does NOT cover the TiVo Apps for iOS and Android. See the links below for TiVo App info:

 

TiVo App for iOS:   TiVo App for iOS Installation TiVo App for iOS Use TiVo App for iOS Troubleshooting

TiVo App for Android:   TiVo App for Android Installation TiVo App for Android Use TiVo App for Android Troubleshooting