TiVo Mini Troubleshooting: Streaming/Connectivity Issues (Live TV/ Recording)

Before you begin, make sure you have satisfied all the requirements. To check if the requirements are met, see TiVo Mini/Mini VOX: Setup.
 

I am unable to stream Live TV from my host DVR

 

1. If you activated your devices (host DVR and/or TiVo Mini) within the last 24 hours, make a test connection on the host DVR.

2. Verify that you are able to tune to the channel directly from the host DVR.

3. Verify that your host DVR is operating correctly and not experiencing any network issues.

4. Verify that your host DVR and TiVo Mini are on the same network (and subnet if applicable) for access to Whole Home features.

5. Verify that your host DVR and TiVo Mini are using MoCA or Ethernet for the best streaming experience. TiVo Mini VOX can also be connected using a TiVo USB WiFI 5 Adapter.

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I am unable to stream recordings from my host DVR to my TiVo Mini

 

1. Verify that you are able to tune to the channel directly from the host DVR.

2. Verify that your host DVR and TiVo Mini are using MoCA or Ethernet.

   

   TiVo DVRs hosting a TiVo Mini can use their wireless internal adapters but TiVo recommends MoCA or Ethernet for stable connection. TiVo Mini VOX can also be connected using a TiVo WiFi 5 adapter.

3. Verify that the host DVR is not currently performing the maximum number of simultaneous streams.

4. Verify if you are steaming a copy-protected content from the host. See Copy Protection: FAQ for more information.

5. Verify that the recording you are trying to stream has been recording for at least 45 seconds.

6. If you activated your devices (host DVR and/or TiVo Mini) within the last 24 hours, make a test connection on the host DVR. See How to Test the TiVo Service Connection.

7. If this still does not resolve the issue, chat with us!

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My TiVo Mini times out of Live TV

 

Live TV streaming times out after 4 hours of inactivity. Your TiVo box will ask you if you are still viewing the program. If so, you will be prompted to press Select in order to continue viewing.

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I don’t see video on my TV screen

 

1. Make sure you are on the correct TV input.

2. Ensure all cables are plugged in correctly.

3. Change the video output resolution on TiVo Mini. This is not applicable on TiVo Mini VOX.

   1. Press the Resolution button located on the bottom of your TiVo Mini. Each time you press the button, the output resolution will change.

   2. Continue pressing the Resolution button until the TV displays a picture. Wait a few moments between each press for the new resolution to synchronize with the TV.

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It is slow when I change channel

 

When you stream Live TV through TiVo Mini, there is a very slight delay for setup and buffering. This lag is to be expected.

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Tuner allocation- releasing a tuner for use by other devices

 

Once you access the host DVR's tuner from TiVo Mini, that tuner is not available for other network devices. When you are done using the TiVo Mini and want to release the host tuner to other network devices (e.g., another TiVo Mini, TiVo Stream), press the TiVo button to return to TiVo Central/Home, then press the TiVo button a second time to release the tuner.

Unless you actively release the tuner, it remains available to TiVo Mini for 4 hours. If the tuner is not accessed during this time, it is automatically released.