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How to Force a Connection to the TiVo Service

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TitleHow to Force a Connection to the TiVo Service
Compatibility

If you are experiencing any of the symptoms below:

 

  • Program Guide Data or Missing Program Guide Data

  • TiVo Mini unable to connect to the host DVR

  • Recordings/OnePass unable to record shows

  • Missing apps or erratic behavior (such as Netflix, Prime Video, etc.)

 

Attempt to manually connect to the TiVo service to get the most updated information for your TiVo device.

 

If the issue persists after manually connecting to the TiVo service, attempt two manual connections to the TiVo service followed by a restart.

Feature
To manually initiate a connection to the TiVo Service, go to:
 

Devices on TiVo Experience 3 (software version: 20.x. or earlier):
 

TiVo DeviceMenu Path from TiVo Central
TiVo BOLT
TiVo Roamio
TiVo Mini		Settings & Messages > Network Settings > TiVo Service Connection
TiVo PremiereSettings & Messages > Settings > Network > Connect to the TiVo Service Now
Series 3 & earlierSettings & Messages > Settings > Network and Phone > Connect to the TiVo Service Now
 

Devices on TiVo Experience 4 (software version: 21.x.):
 

TiVo DeviceMenu Path from Home
TiVo EDGE
TiVo BOLT
TiVo Roamio
TiVo Mini		Menu > Settings > Network Settings > TiVo Service Connection
 
Note Icon

Your TiVo device automatically schedules a daily connection to the TiVo service at a randomly selected time, every 24–48 hours, to download program guide data. If the service connection does not succeed, the TiVo device will try again within 24 hours.

URL NameHow-to-Force-a-Connection-to-the-TiVo-Service
CountryUSA
LanguageEnglish
Article Number000003459
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